q777 Privacy Policy – How We Protect Your Data

1Who We Are

q777 ("we", "us", "the Platform") operates the online betting and gaming website at q777.pw. This Privacy Policy applies to all users of q777.pw and any associated mobile applications — whether you are browsing the site, have registered an account, or are an active player using our sports betting, casino games, slot games or any other service offered on the platform.

This policy is written in plain Pakistan English so that every user can understand what happens to their personal information. If something is unclear, you are encouraged to contact the support team before using the platform. Our support team is available 24 hours a day, seven days a week, via live chat.

This Privacy Policy should be read together with the q777 Terms and Conditions, which govern your use of the platform as a whole.

2Data We Collect

q777 collects personal data in three ways: information you provide directly when registering or using your account, information generated automatically when you use the platform, and in limited circumstances, information from third-party payment processors.

Information you provide directly:

• Full name as it appears on your CNIC or other valid identity document.
• Date of birth (to verify that you are 18 or above).
• Mobile number and email address.
• Residential address.
• CNIC number or copy of identity document when completing account verification.
• Payment method details — for example, your JazzCash or Easypaisa account number, or bank account details used for Raast or bank transfer withdrawals.
• Any communications you send to the support team via live chat or email.

Information generated automatically:

• Your IP address and approximate location derived from it.
• Device type, operating system, and browser type.
• Pages visited, features used, and time spent on the platform.
• Betting and gaming activity — markets selected, stakes, outcomes and timing of activity.
• Session duration and login timestamps.
• Cookie data (see Section 5 for details).

3How We Use Your Data

The data we collect is used for the following specific purposes. We do not use your data for any purpose not listed here without first updating this policy and, where required, seeking your consent.

For marketing communications — such as emails about new promotions, cricket odds boosts for PSL matches or VIP reward updates — you can opt out at any time by contacting the support team. Opting out of marketing does not affect your ability to use the platform or receive essential account notifications.

4Payments & Financial Data

All financial transactions on q777 are processed in Pakistani Rupees (PKR). Supported payment methods include JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards and other mobile wallets as available from time to time.

When you make a deposit or request a withdrawal, q777 collects the minimum financial information needed to process the transaction. Sensitive card and wallet data is handled through secure payment processing systems and is not stored on q777 servers. Full card numbers are never retained by q777.

Key points about how we handle your financial data:

• Payment details are used solely for processing your deposit or withdrawal — they are never used for any other purpose without your explicit instruction.
• Withdrawals are returned to the same payment method as the most recent deposit. This is a standard anti-money-laundering requirement, not an optional preference.
• Transaction records — including deposit amounts, withdrawal amounts and timestamps — are retained as part of your account history for fraud prevention and dispute resolution purposes.
• q777 does not share your financial data with any third party except the payment processor required to complete your specific transaction.

5Cookies & Tracking

q777 uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences and understand how players use the site so we can keep improving the experience.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as your selected language, default odds format and notification settings. These are not strictly essential but improve your experience.
• Analytics cookies: Collect anonymised data about how users interact with the platform — which pages are visited most, where users drop off and how long features are used. This data helps q777 improve the platform over time. Individual users are not identified through analytics cookies.
• Marketing cookies: Used to deliver relevant promotional content about q777 features, bonuses and cricket betting offers where you have consented to receive such communications. Marketing cookies are only active if you have not opted out of promotional communications.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to stay logged in and use core platform features. If you need help managing cookies, contact the support team.

6Data Sharing

q777 does not sell, rent or trade your personal data to any third party. We share data only in the following specific and limited circumstances:

• Payment processors: When you make a deposit or withdrawal, we pass the minimum necessary data to the relevant payment provider — JazzCash, Easypaisa, Raast, your bank or your card network — solely to complete the transaction. These providers operate under their own privacy policies and data security obligations.
• Identity verification services: If required to complete KYC (Know Your Customer) verification, we may share identity document data with a third-party verification provider. This is done solely to confirm your identity and age and is required by anti-fraud obligations.
• Game software providers: Casino and slot games on q777 are provided by third-party game studios. Your in-game activity — such as bets placed, rounds played and outcomes — may be processed by the game provider's systems as part of delivering the game. Game providers do not receive your personal profile data such as your name or CNIC.
• Legal and regulatory requirements: If q777 is required by law, court order or other legally binding obligation to disclose user data, we will comply with that requirement. Where legally permitted, we will notify the affected user in advance.
• Fraud investigation: In cases of suspected fraud, money laundering or other prohibited activity, data may be shared with relevant investigative bodies as required.

7Data Retention

q777 retains your personal data for as long as your account is active and for a defined period after account closure, as required by anti-money-laundering and fraud prevention obligations.

• Active accounts: All account data is retained for the lifetime of your active account.
• Closed accounts: Following account closure, transaction records, identity verification data and account history are retained for a minimum of five years in line with standard financial record-keeping obligations. After this period, data is securely deleted.
• Marketing data: If you have opted in to marketing communications, your contact details for marketing purposes are retained until you opt out. Opt-out requests are processed promptly and you will not receive further promotional communications once confirmed.
• Support records: Chat and email support transcripts are retained for up to two years to assist with any future disputes or account queries.
• Cookies: Session cookies expire when you close your browser. Persistent cookies have varying expiry periods — functional cookies typically last up to one year, while analytics cookies may persist for up to two years.

8Security Measures

Keeping your data secure is a top priority for q777. We apply the following measures to protect your personal information:

• SSL encryption: All data transmitted between your device and q777.pw is encrypted using SSL (Secure Sockets Layer) technology. You will see the padlock icon in your browser address bar whenever you are connected to the platform.
• Password security: Account passwords are stored in encrypted form. q777 staff cannot see your password — only you can. If you forget your password, use the account recovery option rather than contacting support.
• Access controls: Access to user data within q777's systems is restricted to staff who require it to perform their job responsibilities. All internal data access is logged and monitored.
• Fraud monitoring: q777 uses automated systems to monitor account activity for patterns that may indicate fraud, account takeover or misuse. Suspicious activity triggers additional verification steps before access is granted.
• Two-factor authentication: Where available, q777 strongly recommends enabling two-factor authentication (2FA) on your account for an additional layer of security. 2FA links your account login to your registered mobile number.

9Your Rights Over Your Data

You have the following rights in relation to the personal data q777 holds about you. To exercise any of these rights, contact the q777 support team via live chat and our team will assist you promptly.

• Right to access: You can request a copy of the personal data q777 holds about you at any time. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you can request that it be corrected. For example, if your contact number or address has changed, contact support to update your profile.
• Right to deletion: You can request that your personal data be deleted. Where your account has been closed and the mandatory data retention period has passed, we will delete your data promptly on request. Note that some data — particularly transaction records — must be retained for the mandatory minimum period and cannot be deleted before that period expires.
• Right to restrict processing: In certain circumstances, you may request that we restrict how we process your data — for example, if you dispute the accuracy of data we hold and are awaiting correction.
• Right to opt out of marketing: You can withdraw consent for marketing communications at any time. Your opt-out will be processed promptly and will not affect your ability to use the platform.

10Children's Privacy

q777 is strictly for adults aged 18 and above. The platform does not knowingly collect personal data from anyone under the age of 18. Age verification is performed as part of the account registration and verification process.

If q777 discovers that an account has been registered by a person under 18, the account will be immediately closed, any balance forfeited and all personal data associated with the account deleted as promptly as possible in line with our data retention obligations.

If you are a parent or guardian and believe that a person under 18 in your care has registered an account on q777.pw, please contact our support team immediately so we can take appropriate action.

11Policy Updates

q777 may update this Privacy Policy from time to time to reflect changes in the platform, changes in data handling practices or changes in applicable obligations. When updates are made, the revised policy will be published on this page with a new "Last Updated" date at the top.

For significant changes that materially affect how we handle your personal data, q777 will make reasonable efforts to notify registered users — for example, through an in-platform notification or an email to your registered address — before the change takes effect.

Continued use of q777.pw after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend bookmarking this page and reviewing it periodically, particularly before making any significant transactions.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have any concerns about how q777 handles your personal information, you can reach the support team through the following channels:

• Live Chat: Available 24 hours a day, seven days a week, directly within the q777.pw platform. This is the fastest way to reach us.
• Email: Send your query to [email protected] — we aim to respond to all email queries within one business day.

When contacting us about a data request, please include your registered email address and account username so we can locate your account and process your request efficiently. For deletion or access requests, we may need to verify your identity before processing.